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01743 343 115
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FAQS
Shrewsbury’s most complete and modern dental care
St John’s Hill Dental Practice has provided top-quality, all-inclusive dental services to its local community in Shrewsbury, Shropshire and beyond for over 60 years. When you consult with our experts, we design bespoke solutions to fall in line with your goals and budget. Our gentle treatments provide a wealth of benefits with minimum intervention. At St John’s Hill Dental Practice, we treat you with the same attention and transparency we’d give to our own family. Read through our list of the most frequently asked questions we receive, or call us with any further questions you may still have.
Call to book your consultation01743 343 115
Q: What should I expect on my first visit to the practice?
A: As a new patient, we work to put your concerns and fears to rest. Our friendly and welcoming team will take the time to talk about your existing dental routine and issues, walking you through the available treatment options and setting up regular check-ups. The dentist that you consult with during your first visit will continue to work with you long after this initial examination, letting you build up a sense of trust and familiarity.
Q: I’m a nervous patient, what can you do to help me?
A: We believe that building relationships with our patients is key to putting your mind at ease. We are fully transparent about every detail of our procedures and we ensure that you can always make a well-informed decision. Our practice and brand-new decontamination suite are designed to be as relaxing and clean as possible, eliminating any risk of infection. Our team have years of experience and St. John’s Hill Dental Practice holds the British Dental Association Good Practice award as well as the UKAS-accredited Denplan Excel Award. We are one of the very few practices in Shropshire to hold these two awards, so you are in definitely in safe hands with us. All members of our team have experience dealing with more nervous patients, so we know how to put you at ease and make sure you are as comfortable as possible.
Q: Can my children join this practice on the nhs?
A: Yes! We do have a small NHS contract that serves children and other exempt groups. Consult with our experts to discuss dental plans and options that will ensure your child's oral health is maintained and improved. Our care is always gentle yet fully effective.
Some parents prefer that their children are seen privately or on Denplan. This is available at St John's Hill Dental Practice.
FAMILY DENTISTRY
For orthodontics in children, we refer to a local consultant orthodontic specialist, in order to ensure that your child gets the very best specialist attention for any of their orthodontic needs. In most cases, these specialist services are available on the NHS.
Some parents prefer that their children are seen privately or on Denplan. This is available at St John's Hill Dental Practice.
Dr Parsons has looked after my teeth for over 30 years, remaining professional while always showing consideration. My 2 children also come to the practice and have no worries or concerns – in fact they even enjoy coming! I am a satisfied customer and feel safe and assured to have the best treatment possible. A wonderful practice!
Sophie, Shrewsbury
Q: Do I need to join Denplan/DENPLAN ESSENTIALS?
A: We recommend Denplan for its superior worldwide coverage, preventative approach and comprehensive emergency and trauma care. Dental care is also available on a pay as you go, private basis.
DENPLAN AT-A-GLANCE
Q: I have a suggestion to improve your practice, what should I do?
A: We love to hear from our patients about how we’re doing, and we’re always happy to receive ideas about how we can improve our service. You can fill out our feedback questionnaire to give us new ideas on how to make your visit more pleasant, and drop it in our confidential suggestion box at reception for review. We welcome all comments positive or negative as we strive for continuous improvement.
FEEDBACK & CONCERNS
At St John's Hill Dental we welcome any feedback, suggestions and enquiries. Please direct your comments to our Practice Manager, Katie Storrie on 01743 343 115 or at Katie@stjohnsdp.co.uk. We always endeavour to do everything we can to ensure our patients' complete satisfaction with their treatment and experience with us.
In the event that you have any cause for complaint, we will work to resolve your issue as quickly as possible. In this case, please speak to our Practice Manager on 01743 343 115. A full copy of our complaints procedure is available from the practice. Also in accordance with the Freedom Of Information Act all of our policies are available to see upon request.
30 St John's Hill
Shrewsbury
Shropshire
SY1 1JJ
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